IT operations become risky when important knowledge lives in one person’s head.

Growing businesses should document the systems they depend on and who has access to them.

Start with these controls

  • Inventory domains, hosting, email, cloud tools and critical subscriptions.
  • Use individual accounts and multi-factor authentication.
  • Document owners and recovery methods for important credentials.
  • Maintain tested backups for critical business data.
  • Track device, firewall, Wi-Fi and access-point configuration.
  • Create a clear process for onboarding and offboarding staff.

The goal is not complexity. The goal is making sure the business can recover, hand over access and continue operating when something changes.